Effective Date: 23 May 2025
- Donations
All donations made to PALS Malaysia are considered final and non-refundable. However, if you believe a donation was made in error, please contact us within 7 days of the transaction at admin@pals.com.my to request a refund. Refunds will be considered on a case-by-case basis.
- Merchandise
If you have purchased merchandise from PALS Malaysia and are not satisfied with your purchase, you may request a return or exchange within 14 days of receipt. Items must be unused and in their original packaging. Please contact us at admin@pals.com.my for return instructions.